502 Proxy Error
===============

Symptom
-------

Information in the Web Console is not up to date, and the error message
``ERRMSG='Error 502 fault: SOAP-ENV:Server [no subcode] "HTTP/1.1 502 Proxy Error"'``
is present in the logs.

Cause
-----

- In large networks, the information takes time to be sent from the Sensor,
  to the Policy Server. This may exceed the default timeout values for
  connection and data transmission.

Resolution
----------

Increase the timout values
''''''''''''''''''''''''''

 #. Access the Policy Server by CLI
 #. Check the timeout values using the **show configuration** command.
 #. Enter Global configuration mode using the **conf t** command.
 #. Increase the timeout values for connection and data transmission.
 #. Wait for the new configuration to save.
 #. Exit the command line.

.. code-block:: bash

 genian> en

 genian> show configuration
 genian# conf t 

 genian(config)# management-server connection-timeout [value in seconds]
 genian(config)# management-server data-timeout [value in seconds]
 genian(config)# exit

 Genians# exit