How to solve SSL Certificate error

Symptom

The SSL certificate error "Your connection to this site is not secure" occurs when a web browser can't verify the SSL certificate installed on a site

../_images/cert-error_eng.png

Cause

  • SSL certificates have a validity period. After this period has passed, browsers display a warning on the webpage, signifying that the SSL certificate expired (or invalid).

Resolution

Uploading public certificate to resolve cert error

If you have your own certificate:
  • Log in to the NAC Web Console
  • Go to Preferences > General > Certificate
  • Upload your own certificate
  • Go to System > Service > Control
  • Restart Web Console
If you need certificate:
  • Log in to the NAC Web Console
  • Go to Preferences > General > Certificate > SSL Certificate
  • Enter Common Name, Country Code, Organization, Email to generate CSR
  • Get certificate (.PEM) from Certificate Authority (such as VeriSign, Thawte, GeoTrust)
  • Upload your new certificate
  • Go to System > Service > Control
  • Restart Web Console

Note

Please restart web service (httpd) after uploading certificate