Deleting Agent

You can uninstall the Agent on the endpoints either by using a Node Policy which allows you to group many devices together or by using an Authentication Code which allows you to delete an individual agent.

Delete Agent Using Policy

This method is ideal for deleting the agent from a large number of devices, without end user involvement.

  1. Create a Node Group to select which nodes to delete agent.
  2. Create a Node Policy to delete agent from the selected nodes.
    • Under: Policy Preferences find the Agent Policy section and set the Agent drop down menu to Delete.
  3. After creating the node policy, click the apply option in the top right corner.

This will automate the deletion of the agent from the designated devices when the node policy updates on the agent.

Note

To uninstall a Windows Agent that was deployed via GPO, select the GPO for software deployment, select Computer Configuration, and select edit. Find the Genians Agent under the Computer Configuration menu, and right click to select All Tasks > Remove.

Delete Agent From Tray Icon

This option is available to end users if it has been enabled on the Policy Server by the administrator.

To Configure see: Agent Deletion Method in: Configuring Agent Defaults

Deleting as Endpoint user:

  1. Go to the task bar on Windows or OSX machine and find the Genians logo.
  2. Right click the logo and select the *Delete Agent(D) option.
  3. If prompted for a code, see the next section in this document.

Delete Agent Using Authentication Code

This option is ideal for a user to request agent removal. An administrator can approve this request.

Deleting as Endpoint user:

  1. Go to the task bar on Windows or OSX machine and find the Genians logo.
  2. Right click the logo and select the *Delete Agent(D) option.
  3. find the Agent Code in the pop up window, and provide it to your Genians ZTNA Administrator who will use it to generate an Authentication Code.
  4. Enter the Authentication Code provided into the designated form, and click the Delete button.

Claiming *Authentication Code as an Administrator

  1. Log in to Policy server Management console.
  2. Mouse over the Management tab on the menu bar and select the Request option underneath.
  3. In the tree panel on the left of the page, find Agent Authentication Code, and select Generator
  4. Enter the Agent Code supplied by the endpoint user and click Generate button.
  5. An Authentication Code will be displayed. Provide this code to the end user.

Note

Authentication Code based deletion method is still possible when endpoint is offline, as long as policy server is active.

Delete Agent When Policy Server Is No Longer Available

The Policy Server used to install the agent is needed to delete the agent. If this Policy Server is no longer available, a new policy server is needed.

  1. Install new Policy Server.
  2. Reinstall Agent from Policy Server using standard agent installation. This will overwrite the existing agent.
  3. Delete the agent using Node Policy or Authentication Code.