"Secret key mismatched" error occurs testing external RADIUS integration

Symptom

secret key mismatched error occurs when testing an integration of Genian ZTNA with an external RADIUS (Windows) server, using the built in test feature in the Web Console.

Cause

If the Genian ZTNA Policy Server requests authentication with an unencrypted(PAP) method, but the RADIUS server does not allow non-encrypted authentication requests, the authentication is rejected and the authentication test window displays this error message.

Resolution

Enable the RADIUS server to accept unencrypted authentication requests

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