Web Console Error Page
======================

Symptom
-------

Error page appears when clicking specific menu in WebConsole:

  .. image:: /images/error.jpg
    :width: 600px

Cause
-----

This can happen if there is an error in the Java process that supports the link between the Web APP and the Policy Server Database.

Resolution
----------

- Follow the below steps, as shown in the code box:
 
 - Log in to the Policy Server console directly or by SSH. 
 - Enter Configuration mode. 
 - Enter shell mode.
 - Use the ``tail -f`` command to display the most recent contents of the error log file in real time.
 - Attempt to reproduce the error message by performing the action that created the error in the Web Console. 
 - Check for error logs to appear in the console. Document and share with Genians engineers.  

.. code-block:: bash

 genian> en

 genian# @shell

 Genians$ tail -f /disk/data/logs/tomcat/catalina.out