How to solve SSL Certificate error

Symptom

The SSL certificate error "Your connection to this site is not secure" occurs when a web browser can't verify the SSL certificate installed on a site

../_images/cert-error_eng.png

Cause

  • SSL certificates have a validity period. After this period has passed, browsers display a warning on the webpage, signifying that the SSL certificate expired (or invalid).

Resolution

Uploading public certificate to resolve cert error

If you have your own certificate:

  • Log in to the ZTNA Web Console

  • Go to Preferences > General > Certificate

  • Upload your own certificate

  • Go to System > Service > Control

  • Restart Web Console

If you need certificate:

  • Log in to the ZTNA Web Console

  • Go to Preferences > General > Certificate > SSL Certificate

  • Enter Common Name, Country Code, Organization, Email to generate CSR

  • Get certificate (.PEM) from Certificate Authority (such as VeriSign, Thawte, GeoTrust)

  • Upload your new certificate

  • Go to System > Service > Control

  • Restart Web Console

Note

Please restart web service (httpd) after uploading certificate