Agent Deletion

The methods for removing the agent from user endpoints are as follows:
  • Agent Policy of Node Policy
  • Use Authentication Code in Agent Settings
  • Do Not Use Authentication Code in Agent Settings

Deleting Agent using Node Policy's Agent Policy

The following is how an administrator can batch-delete agents from multiple devices.

  1. Create a Node Group and add the nodes from which to delete the agent.
  2. Create a Node Policy to delete the agent from the selected nodes.
    • Below: In Node Policy, set the Delete option in the Agent Policy item menu.
  3. After creating the node policy, click the Apply option in the top right.

Then, when the node policy is updated on the agent, the agent will be automatically deleted from the specified device.

Note

For agents installed via Active Directory GPO policy, the device's GPO policy must be removed.

Deleting Agent using Administrator Authentication Code

This method is used when the Use Authentication Code setting is enabled. It proceeds with a user deletion request > administrator code issuance method.

Endpoint User Deletion Request:

  1. Go to the taskbar of your Windows or macOS system and find the Genians icon.
  2. Right-click the logo and select the Remote Agent Deletion (D) option.
  3. In the pop-up window, find the Agent Code and provide it to the Genian NAC administrator to request an Authentication Code.
  4. Enter the provided Authentication Code and click the Delete button.

Administrator Authentication Code Issuance:

  1. Log in to the Policy Server Management WebUI.
  2. Select Management > Application menu at the top.
  3. Select Issue Agent Authentication Code at the bottom left to go to the Issue Agent Authentication Code menu.
  4. Enter the Agent Code provided by the endpoint user and click the Issue Authentication Code button.
  5. The Authentication Code will be displayed. Provide this code to the end user.

Note

  1. Even if the agent is offline, it can be deleted using the authentication code issued by the Policy Server.
  2. For details on Agent Authentication Code Issuance Results, please refer to Confirming Agent Deletion Authentication Code Issuance Results.

If deletion code cannot be issued using the Policy Server

To delete an agent, the Policy Server used for agent installation is required. If this Policy Server is no longer available, a new Policy Server is needed.

  1. Install a new Policy Server.
  2. Install the agent of the new Policy Server. The existing agent will be deleted and overwritten by the new agent.
  3. Delete the agent using node policy or deletion code.

User Direct Deletion Method

This method is used when the Do Not Use Authentication Code setting is enabled. This is a method for users to directly delete the agent.

User Direct Deletion Method:

  1. Find the NAC icon in the tray bar of Windows or macOS.
  2. Right-click the icon and select Remote Agent Deletion (D).

Note

If the agent deletion method is Not Supported, the agent cannot be deleted from the tray menu.