SSL Certificate Error Window on Web Console Access

Symptoms

Certificate error window appears when accessing Genian NAC WEB Console

Cause

Problem occurring due to not using a certificate issued by a trusted Certificate Authority.

Solution

Register a certificate issued by a trusted Certificate Authority.

Registering a Pre-issued Public Certificate

This is the process of registering a certificate issued by a trusted authority to perform HTTPS connection using TLS, a secure channel.

  1. In the top panel, select Settings > Preferences.

  2. In the left menu, go to Certificate Management.

Item

Description

CA Certificate

Registers a public-key infrastructure certificate with the CA (Certificate Authority).

Server Certificate

Registers a public-key infrastructure certificate used on the server.

Server Key File

Registers the private key corresponding to the server certificate.

Server Name

Enter the domain specifying the server.

Note

After certificate registration, a service restart is required for it to be applied to the server. Please refer to the Web service restart provided in the Controlling Services section.

Obtaining and Registering a Public Certificate

  1. Go to Settings in the top panel.

  2. In the left Preferences menu, select Certificate Management > SSL Certificate.

Creating a Certificate Signing Request

After entering the required information in the Certificate Signing Request (CSR), you can generate a CSR including the server's public key.

Administrators can create a CSR in the Web Console and request a certificate from a Certificate Authority based on that CSR.

  1. Enter the required information for the Certificate Signing Request (CSR).

  2. Click the Generate Certificate Signing Request (CSR) button.

  3. Copy the generated code from the Certificate Signing Request (CSR).

  4. Request certificate issuance from the Certificate Authority using the Certificate Signing Request (CSR).

Item

Description

Hostname

Enter the domain of the server to be accessed by user endpoints.

Country Code

Enter the 2-digit country code designating the country.

Company/Organization Name

Enter the company or organization name to be displayed on the certificate.

Email

Enter the email to be displayed on the certificate.

Registering the Issued Certificate

Register the certificate issued via the Certificate Signing Request (CSR) requested from the Certificate Authority to the server.

  1. Step 2: In the Certificate Registration section, enter the hash value of the issued certificate.

  2. Click the Register button.

Note

After certificate registration, a service restart is required for it to be applied to the server. Please refer to the Web service restart provided in the Controlling Services section.