Wrong Link State Displayed for Node
Symptom
The link status showing in the Web Console is incorrect.
Cause
The Network sensor routinely confirms nodes link status. If many nodes are being managed by a sensor, there may be a delay time before the nodes link state is updated.
This process can be impacted if the if there is a breakdown in communication between the Node and the Network Sensor, or the Policy Server and the Network Sensor.
Resolution
Check Communication from the Sensor to the Node
Follow the below steps, as shown in the code box.
Log in to the Policy Server console directly or by SSH.
Enter Configuration mode.
Enter shell mode.
Use the
arping -Icommand to initiate a mac address request for that nodes IP, sent from the defined interface. this will serve to test communications from the Sensor to the Node.Check for errors appear in the console. Document and share with Genians engineers.
genian> en
genian# @shell
Genians$ arping -I [interface number] [IP Address]
Example Syntax: arping -I eth0.10 192.168.10.10
Gather System Logs
There may be a problem with communications from the Policy Server to the Sensor.
Use the Syscollect function on the Policy Server to send info to Genians engineers.