Windows Update Failure

Symptom

Windows does not update on node.

Cause

• Genian NAC can control the windows update process in the following ways:

• Which Updates will be required.
• Update Scheduling.
• Defining which location that the Windows checks for available updates (Genian NAC, Genian Proxy, or Microsoft Servers).
• Where the Windows downloads the updates from (Genian NAC, or Microsoft Servers).

• This level of customization introduces many different points of failure.

Resolution

Check the Windows Update Logs

The exact nature of an update failure can be determined through the log files.

For more Information, See:

• https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-logs
• https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-errors

Agent Update Log Check

The process that performs Windows updates on the agent is the GnPMS.EXE process.

To check the debug file, follow these steps:

• Run Windows Explorer.
• Navigate to C:\Program Files\Geni\Genian\Logs\.
• The Debug file for the Windows Update plugin is "UGnPMS[Date].log" file.