• Genian NAC
  • My Genians
  • Contact
Genian NAC
5.0.38-91696

Deployment Guide

  • Deployment Overview
  • Phase 1 - Network Surveillance / Visibility
  • Phase 2 - Plan / Design
  • Phase 3 - Configure
  • Phase 4 - Test / Validate
  • Phase 5 - Expand Deployment

Administrator's Guide

  • Understanding Network Access Control
  • Deploying Genian NAC
  • Installing Genian NAC
  • Monitoring Network Assets
  • Controlling Network Access
  • Managing On-boarding Process
  • Managing User Authentication
  • Controlling Endpoints with Agent
  • Detecting Anomalies
  • Managing Logs and Events
  • Managing Systems

Developers

  • API Guide
  • Log Format

Support

  • Node Group Templates
  • Frequently Asked Questions
  • Troubleshooting
    • Genian NAC log collection and diagnostic method
      • Genian NAC log collection method
      • Genian NAC diagnosis Method
    • Network
      • Network Sensor is not displayed in Web Console
      • Sensor link state is displayed as Down
      • Network Sensor is displayed as Failsafe
      • Running Genian Agent is not Detected in WebUI
      • Agent is Installed but not Running
      • 502 Proxy Error
    • Configuration
      • Node is not displayed in Web Console
      • Web Console login Failed
      • SSH Login Failed
    • Operation
      • Lost Web Console Password
      • Lost Console Password
      • Node is Blocked After Changed Node Type
      • Cisco Switch-port Information Is Not Showing
      • Blocked Nodes are not redirected to CWP page
      • Changing Sensor Operation Without Web Console Access
    • System
      • Web Console Error Page
      • Compliant Node is Blocked
      • Wrong Link State Displayed for Node
    • Interworking
      • Windows Update Failure
      • LDAP Search Failed - Operations Error
  • Release Notes
  • Service Level Agreement
  • Answers
  • Slack Chat
Genian NAC
  • Docs »
  • Troubleshooting
  • View page source

Troubleshooting¶

This section describes common errors, their potential causes and how to resolve them.

Genian NAC log collection and diagnostic method¶

  • Genian NAC log collection method
  • Genian NAC diagnosis Method

Network¶

  • Network Sensor is not displayed in Web Console
  • Sensor link state is displayed as Down
  • Network Sensor is displayed as Failsafe
  • Running Genian Agent is not Detected in WebUI
  • Agent is Installed but not Running
  • 502 Proxy Error

Configuration¶

  • Node is not displayed in Web Console
  • Web Console login Failed
  • SSH Login Failed

Operation¶

  • Lost Web Console Password
  • Lost Console Password
  • Node is Blocked After Changed Node Type
  • Cisco Switch-port Information Is Not Showing
  • Blocked Nodes are not redirected to CWP page
  • Changing Sensor Operation Without Web Console Access

System¶

  • Web Console Error Page
  • Compliant Node is Blocked
  • Wrong Link State Displayed for Node

Interworking¶

  • Windows Update Failure
  • LDAP Search Failed - Operations Error
Next Previous

© Copyright 2020, GENIANS, INC

Built with Sphinx using a theme provided by Read the Docs.