Web Console Error Page

Symptom

Error page appears when clicking specific menu in WebConsole:

../_images/error.jpg

Cause

This can happen if there is an error in the Java process that supports the link between the Web APP and the Policy Server Database.

Resolution

  • Follow the below steps, as shown in the code box:
  • Log in to the Policy Server console directly or by SSH.
  • Enter Configuration mode.
  • Enter shell mode.
  • Use the tail -f command to display the most recent contents of the error log file in real time.
  • Attempt to reproduce the error message by performing the action that created the error in the Web Console.
  • Check for error logs to appear in the console. Document and share with Genians engineers.
genian> en

genian# @shell

Genians$ tail -f /disk/data/logs/tomcat/catalina.out