Enable Approval for Guest request

Genian NAC can identify and manage visitors by creating Guest Accounts. Guest Accounts may be created by the Administrator or requested by the user.

This guide will help you to understand the process of Guest Account requests and approvals.

Note

User cannot login with the new account until Administrator or Sponsor approve the request.

How to submit Guest Account requests

Guest Users can submit a Guest Account request on the CWP (Captive Web Portal) page using the Request User Account feature.

Enable Request User Account Button On CWP

In order for Guest user to submit Guest Account requests on CWPpage, an Administrator must activate Request User Account Button.

Note

Make sure the Network Sensor is in enforcement mode and an Enforcement Policy is enabled to redirect unauthenticated users to the CWP.

  1. Go to Policy in the top panel
  2. Go to Policy > Node Policy in the left Policy panel
  3. Find and click Node Policy
  4. Find Advanced > Authentication Policy > User Account Request and choose On to configure features
  5. Click Update

CWP Address

http://(IP of Policy Server)/cwp

How to approve Guest Account requests

Guest users can login with the new account after their request is approved. There are three ways for approving Guest Account request: Administrator Approval, Email Approval and Instant Approval.

Case 1 : Administrator Approval

Administrator can approve Guest Accounts on through Web Console.
Administrator can still approve new requests on Request Management page, even if Administrator configured Email Approval.
How to configure Administrator Approval
  1. Go to Preferences in the top panel
  2. Go to Properties > Purpose > User in the left Policy panel
  3. Click a GUEST in the list
  4. Go to Options > Approval Options > Email Approval for Guest and choose Off to configure features
  5. Go to Instant Approval and Choose Off
  6. Click Update
How to Accept / Reject Guest Requests as an Administrator
  1. Go to Management > Request in the top panel
  2. Go to User Account Request > Request in the left Request Management panel
  3. Find Requests in the list. Click Checkbox of desired request(s)
  4. Click Tasks > Accept All or Reject All

Case 2 : Email Approval

Administrators and Sponsors can approve Guest Accounts via email. If the Guest Account request is submitted, an Administrator or Sponsor will receive a clickable approval mail. You can configure email approvers as Administrator, Sponsors or Both.
How to configure Administrator Approval
  1. Go to Preferences in the top panel
  2. Go to Properties > Purpose > User in the left Policy panel
  3. Click a GUEST in the list
  4. Go to Options > Approval Options > Email Approval for Guest and choose On to configure features
  5. For Email Approver and Choose Administrator, Existing User(Sponsor) or Both
  6. Click Update
How to Sponsor approve Guest Account request by email
  1. Open 'User Account Request' E-mail in Sponsor's Inbox
  2. Click Approve button on E-mail

Warning

If 'Failed to send Email' error occurs, please double check the Outbound Email Server configuration or Approver's Email address.

Case 3 : Instant Approval

When a Guest User submits the Request, the Request will be instantly approved.
How to configure Administrator Approval
  1. Go to Preferences in the top panel
  2. Go to Properties > Purpose > User in the left preferences panel
  3. Click a GUEST in the list
  4. Go to Options > Approval Options > Email Approval for Guest and choose Off to configure features
  5. Go to Instant Approval and Choose On
  6. Click Update

How to view approval results

Guest Users can receive approval notification by CWP page View Results option and Email.

Case 1 : View Approval results on CWP

Enable Request View Results button On CWP
  1. Go to Preferences in the top panel
  2. Go to Captive Web Portal> Design Template in the left preferences panel
  3. Choose a Template name
  4. Activate [View Results] Button
  5. Click Update

Case 2 : Receiving Approval notification by Email

How guest receive approval notification
  1. Go to Preferences in the top panel
  2. Go to Properties > Purpose > User in the left Policy panel
  3. Click a GUEST in the list
  4. Go to Request Field Options and move Email to right
  5. Click Update

Note

If the Guest Account request is approved by Administrator or Sponsor, the Email address in the request form will be notified.

Case 3: How to Check Approval results as an Administrator

Administrator can check Approval results in the Web Console.
  1. Go to Management>Request in the top panel
  2. Go to User Account Request > Results in the left Request Management panel
  3. Check a results of approval